FAST Scheduler
Give homeowners the power to coordinate their own inspection scheduling.
Saves 2-3 Days Off Cycle Time
FAST Scheduler is a Seek Now feature enhancement Carriers can leverage to increase customer satisfaction, reduce cycle time, and empower their adjusters to focus their energy where it matters most.
Carriers who already partner with Seek Now for inspections can turn on Fast Scheduler to give the inspection scheduling power directly to the homeowner.
This not only frees up adjusters and buys them back valuable time, it also provides your customers with ease and convenience to coordinate from their personal device without the back and forth that comes with traditional scheduling methods.
Why Fast Scheduler
- Fast Scheduler can generally save Carriers 2-3 days on their cycle time.
- In most cases, up to 90% of Fast Scheduler inspections are completed in 2 days or less.
- Homeowners favor it and continue to give it high ratings. Thousands of participants have completed the survey and the ratings typically average 4.5 (out of 5) and higher for extreme satisfaction with ease of scheduling.
How It Works
Homeowner reports first notice of loss.
Adjuster requests inspection in Seek Now portal, which goes to our unscheduled bank.
From there, a Fast Scheduler notification is sent directly to the homeowner via text and/or email (at the Carrier’s discretion).
Using the links provided in the invitation, the homeowner is prompted to schedule their claims inspection and has the benefit of electing a date/time that works best for them.
After the adjuster and the homeowner receive confirmation of the elected inspection window, a series of appointment communications are sent to the homeowner, so they know what to expect at every step – including the full name and a photo of their assigned Seek Now inspector.
When the inspection is complete, the homeowner is invited to take a survey gauging their overall experience of both the use of Fast Scheduler and the quality of service provided by the Seek Now Inspector. Carriers also have access to this performance data for full transparency and to help measure ROI.
“Your inspector was very professional and worked very hard to get the job done.”
Actual Homeowner
“Your inspector communicated along the process; was flexible and accommodating. Overall, it was a very positive experience.”
Actual Homeowner
“Your inspector was friendly, thorough and friendly. Great representation for the company. Thank you to the company for a quick response!”
Actual Homeowner
“Your inspector was very prompt in his arrival time. He was very thorough in his work. He was polite and communicated very well.”
Actual Homeowner
“Our inspector was very friendly and explained the process of his role and following up with the adjuster.”
Actual Homeowner