Ladder assist

Seek nowLadder Assist

Get a detailed roof inspection with the option to add on a 360° Interior Inspection.

A Ladder Assist begins when one of our expert inspectors meets the Adjuster or Engineer onsite. We’re there to access all roof types, no matter how steep or tall, and provide a detailed Roof Inspection. There’s also the option to better enable adjusters with an add-on 360° Interior Inspection inclusive of detailed measurements that work directly with your estimating platform such as ESX downloads.

Our Ladder Assist inspections allow the adjuster to make an accurate and complete settlement decision with the luxury of relative safety, so their focus remains on providing an excellent experience for your insured customer.

Ladder Assist Process

1 – Determination Of Loss

We’ll document roof damage due to:

  • Hail
  • Mechanical damage
  • Wind
  • Installation issues
2 – Visual Inspection

We’ll perform a complete inspection identifying:

  • Leaks
  • Previous repairs
  • Deterioration
  • Ventilation
  • Estimated age of the roof
  • 10×10 hail test squares for each directional slope
  • Roof accessory count
  • Wind damage count on all slopes
3 – Photo Process

Documentation includes photos of:

  • Overview of roof
  • Wind damage count & close-up photos of wind damage for each directional slope
  • Layers, pitch gauge & shingle gauge
  • Hail test square with close-ups
  • Photos of hail damage and hail count
  • Repairability test (calibrated to Carrier policy)
4 – Roof Scope Sheet
  • The scope inspection sheet we provide on every claim is verified by our Quality Control team before it’s sent to you, making it the most comprehensive and accurate in the industry.
5 – 360º Interior Inspection Report
  • Option to upgrade your Ladder Assist to robust 360° Interior Inspection with virtual 360° Walkthrough and estimating platform compatibility such as ESX downloads. 

Upgrade Your Ladder Assist to Include a 360° Interior Inspection

  • Perfect for wind/hail claims with interior leaks and more invasive interior water damage
  • Provides robust data and a fully immersive inspection environment for real-time context
  • Detailed measurements work with your estimating platform such as ESX downloads
  • Comes with an immersive 360° Walkthrough, hi-def photos, embedded damage, and source tags throughout

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