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Get a detailed roof inspection with a Seek Now Ladder Assist

Seek nowLadder Assist

A Ladder Assist begins when one of our expert inspectors meets the Adjuster or Engineer onsite. We’re there to access all roof types, no matter how steep or tall, and provide a detailed Roof Inspection. Our inspection is intended to allow the adjuster to make an accurate and complete settlement decision from relative safety so their focus remains on customer service and retention of the insured customer.

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Ladder Assist Process

We’ll document roof damage due to:

  • Hail
  • Mechanical damage
  • Wind
  • Installation issues

We’ll perform a complete inspection identifying:

  • Leaks
  • Previous repairs
  • Deterioration
  • Ventilation
  • Estimated age of the roof
  • 10×10 hail test squares for each directional slopes
  • Roof accessory count
  • Wind damage count on all slopes

Documentation includes photos of:

  • Overview of roof
  • Wind damage count & close-up photos of wind damage for each directional slope
  • Layers, pitch gauge & shingle gauge
  • Hail test square with close-ups
  • Photos of hail damage and hail count
  • Additional roof accessories
  • Repairability test (calibrated to Carrier policy)

The scope inspection sheet we provide on every claim is the most comprehensive in the industry and includes an accurate sketch of the roof, measurements and total square calculations.

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Our Technology

Seek nowOur Results

200

200+ inspectors

With the addition of over 200 Field Inspectors nationally, we offer quicker turnaround times and increased satisfaction for our customers.

3X

3X

Seek Now has tripled national field leadership over the last 18 months, supporting our contractors and inspection services, with one Field Manager for every 40 Field Inspectors.

50

50% reduction in cycle time

We have customized workflows and created new scheduling options, cutting our cycle time in half and offering our customers more flexibility and savings.

V80

V80% wait time

Our new Call Center reduces average wait times from 5+ minutes to less than 60 seconds.

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